Please contact our customer service within 48 hours after you received your package via email at hello@candicegracehairextensions.com Product-related pictures/videos can help you speed up the return process.
Our customer service will process your return/exchange request within 1-3 working days (a few days longer when during the vacations). After the return/exchange request has been authorised, our customer service will send you a Return & Exchange address to send your unit to. If the returning is due to buyer’s problem (Such as: Don’t like/ Don’t need it any longer, Order wrong product/size ).
Please return the package to the address we have provided. And please email us the return tracking number. We refuse to accept unauthorised returns and are not responsible for returns that are lost or stolen. Our customer service will process the refund or exchange for you within 7 working days after we received the package. Buyer needs to pay for the return shipping fee.
The product must be returned without any signs of usage, and must be sent back together with the original packaging.
If the hair is damaged or defective, our customer service will chat with you for the detailed refund information.
NO return & exchange for clearance products.
NO return & exchange for customised products (color/style).
